Customer Reviews

"Marshall Auto Body has proven to meet or exceed my expectations as a body shop. I am very specific with requests and detail oriented, and Marshall keeps up. If either the staff or myself is not 100% satisfied, they adjust or redo the work. I have taken four vehicles to Marshall with a fifth entire vehicle paint job on the way. I will continue to use Marshall for all of our vehicles in the future. They are not the cheapest, but provide the best quality work I have ever seen in a very efficient fashion and provide me personally with the best value hands down."

"Marshall's provided great detail regarding the process before I arrived. Started my rental car to defrost because Enterprise did not include ice scrapers. Project completed earlier than expected. OUTSTANDING Service! The door was open a few minutes before 7:30 for me and my paperwork was ready for signature and I was on the road with my rental car within 15 minutes of my arrival. Car was ready sooner than expected and picking it up my vehicle was extremely smooth."

"Tim was great at keeping me up to date on my repair. Very satisfied with the work. Excellent job. Would use again. I wouldn't trust my Tesla with anyone else. Strong work."

"Tim was outstanding to work with.Very much appreciated his attention to detail and willingness to pick up my car in Delafield, saving me the trip to Waukesha."

"Great service overall. Information is the key and you kept me informed."

"It was super easy and a great experience all around!"

"Sending a thanks for your convenient and quick service rotating the tires on my Tesla Model S75 Friday June 30. Friendly staff, and it dawned on me after I left that it was very inexpensive!"

"I needed a tire repaired on my Tesla and Ryan at Marshall Auto Body got me right in and took care of the problem in 15 minutes. Its nice knowing the guys at Marshall are familiar and comfortable working on these special cars. "

"I especially like the repair App that let me track how the repair was coming along. All the staff were professional, and managed my car's repair well. I was fearful about how it would work out since Tesla dealers do no body work, nor any associated accident work. My fears were baseless and I love my "new" car. Actually I only drove it less than half a day when involved in a hit and run. So my car does feel like a new car. Thanks Ryan and everyone at Marshall's."

"Marshall Auto Body is professional and efficient. Great job! The on-line picture process is very easy and helpful. Use of email made it easy. Love the use of solar too!"

"Marshall Auto Body did an amazing job keeping my informed and updated on the repair progress. Before I had a Tesla, I had several car repairs and this was the best repair experience even with a more complicated car."

"You guys (&gals) are great! Thank you for handling everything with my insurance company - Everyone was very helpful. My car looks beautiful! Like it was never in an accident!"

"Everyone we spoke to was extremely helpful and informative. Very professional. Everything was great. Especially loved picking up my clean and shiny, like brand new car! Thanks! "

"Excellent work - Best paint finish ever!!! All the employees were very professional and helpful."

" On January 21st of this year, I was rear-ended and sandwiched between two cars while driving home from work. Marshal Auto Body was contacted as my certified Tesla repair facility to handle the work that was required to bring my car back to it's original high quality of fit and function.

I was immediately provided a rental vehicle through Marshall Auto Body, working hand in hand with my insurance provider. Within one day I was appraised that the body parts needed during the first pass inspection of damage were ordered and confirmed by Tesla to be shipped overnight to their facility. By the way, I continue to be impressed by Tesla's high quality, service and pursuit of customer satisfaction.

During the next days I was continually kept up to date via Instant Message, e-mail and telephone, of the status of repair work ,delivery of parts, and finally, my pick-up date and time.

My Tesla is back to it's original condition and I am unable to see or hear anything that would make me believe that the vehicle was ever damaged.

Tim and Aaron were extremely helpful and informative during the entire repair process. Timely and complete. I am very impressed with the quality of the repair and the way I was treated. I’d like to recognize Marshall Auto Body for their expertise, quality, and customer satisfaction on behalf of one very satisfied Tesla owners."

"Aaron exceeded my expectations in communicating what was happening through the whole process. I was very impressed. Marshall Auto Body not only does superb repair work and provides excellent customer service, they have a sustainable approach to their business where they want to be carbon neutral. This includes a 72 kW solar array on their roof which is very commendable. I will spread the word about Marshall Auto Body."

"Looks to he a perfect repair. With the additional warranty items added, the car is better than new!!! Aaron and Tim were the two guys I coordinated with during the repair - Both great guys and very professional. I am happy to do a review!"


"Fantastic Service! Everyone at Marshall Auto Body was super - Thanks for delivering my car!"

"The repair work and staff were excellent and the communication was great! Feel free to use me as a reference, Lory G."

"Excellent service -- You were all great! Thx for everything!"

"Marshall's made everything easy. They kept me informed during the repair process. The car was returned in like-new condition!"

"There is no better place in 'Chicago Land' to have a Tesla repaired. Don't look anywhere else. All the staff were excellent!"

"Aaron was very communicative and professional. The repair was pristine in every way."

"I am so happy that I went with Tesla Motors recommended repair shop. My car looks like new and I have no worries it would turn out right."

Michael G. - 2013 Model S
Mequon, WI

"Everyone was great! I called Tesla in Chicago to tell them you guys did a great job!"

Christopher A. - 2013 Model S
Milwaukee, WI

"I am so happy that I went with Tesla Motors recommended repair shop. My car looks like new and I have no worries it would turn out right."

Michael G. - 2013 Model S
Mequon, WI

"The entire staff was great! It is always a pleasure to deal with Marshall Auto Body. Great job and was done on time. Car was clean in and out! Scott-Thank you for giving my son and I a ride in your new Tesla Model S.

Conrad & Denise S. - 2003 TL
Waukesha, WI